Damages

  • Damages must be claimed within Four (4) business days of delivery.
  • Email us OR Call us  (ittehaddollarstore@gmail.com Phone: 049 2727120) the invoice number, contact information and a list of damaged items.
  • For each item you must submit a photo of the damaged item and its packaging materials and describe the damage that has occurred.
  • Damages without accompanying documentation are not accepted.
  • Keep the shipment packaging in case the shipping company wants to inspect it.
  • When you email the damage information to us, we will file a claim with the shipping company and credit your account for the damage.
  • Damages will be credited to your account for future orders.
  • please include a reminder note for us ,If you have a credit, when placing your next order.
  • We reserve the right to refuse future shipment and sales to anyone who makes false claims .

Returns

  • There is a 20% restock fee for all returns unless the items are defective or damaged.
  • We must be notified about returns within Four (4) business days of delivery.
  • When returning items, include a copy of the invoice you received with your order.
  • Also, add a note explaining the reason for the return.
  • Send an email (ittehaddollarstore@gmail.com) to us so that we will be expecting the return.
  • You must make shipping arrangements to return the merchandise.
  • Use a service that has tracking or delivery confirmation.
    We are not responsible for returns lost in transit.
  • Ship returns to: My Dollar Store, Adjacent ENGINE outlet, Shehbaz Khan Road, Kasur, Pakistan
  • Returns will be credited to your account for future orders.
  • In line with other importers in our industry, we reserve the right to discontinue business with anyone we deem to be abusing or overusing returns.
  • If you have a question about an item, contact us before purchasing and returning items that were not as you expected.

Refused / Unclaimed Shipments

  • Refused or unclaimed packages will be charged a 20% restock fee plus all shipping costs.
  • M & P charges for both the delivery attempt and the return.
  • Refused or unclaimed packages that are re-shipped will be charged additional shipping costs, but no restock fee.